Introduction to Policies
Our company policies set clear standards for conduct, safety, and service at Facility Shield FM. They guide how our teams work and help protect our clients, the public, and our business.
Employee Conduct
Facility Shield FM expects all employees to act with professionalism, honesty, and respect at all times. Our staff must follow site rules, treat clients and the public fairly, and protect confidential information. Punctuality, proper uniform, and clear communication are required on every shift. Any behaviour that risks safety, harms our reputation, or breaks the law is not tolerated and may lead to disciplinary action.
Operational Standards
Facility Shield FM operates to clear, consistent standards on every site. Staff must follow agreed assignment instructions, risk assessments, and site procedures at all times. Checks, patrols, and incident responses must be carried out as scheduled and recorded accurately. Equipment and systems are to be used correctly and kept in working order. Any issues that may impact safety, security, or service must be reported promptly so they can be addressed without delay.
Whistleblower Policy
Facility Shield FM encourages employees, contractors, and partners to report any concerns about wrongdoing, safety risks, or breaches of policy. Concerns may include fraud, corruption, unsafe practices, discrimination, or serious misconduct. Reports made in good faith will be taken seriously, investigated fairly, and handled as confidentially as possible. No one will be victimised for raising genuine concerns, even if they turn out to be mistaken.
Confidential Whistleblower Portal
Facility Shield FM is committed to transparency and the highest ethical standards. Please use this secure channel to report concerns regarding safely, misconduct, or policy breaches.